Shipping policy

FTK Apparel Shipping Policy

Last updated: 17 August 2026

At FTK Apparel, we are committed to getting your order to you safely and efficiently. All orders are shipped using Australia Post.

Please read the following information before placing your order.

1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after payment has been successfully received.

Orders are not normally processed or dispatched on weekends or Australian public holidays.

During product launches, sales, promotions, holiday periods or other busy periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking information.

2. Australian Shipping

FTK Apparel ships Australia-wide using Australia Post.

At checkout, you will be able to select from the available shipping options for your order.

Standard Shipping — Australia Post Parcel Post

Australia Post Parcel Post generally takes approximately 2–6 business days after dispatch.

Delivery times may be longer for regional and remote areas.

Express Shipping — Australia Post Express Post

Australia Post Express Post generally takes approximately 1–3 business days after dispatch.

Express Post is Australia Post's faster domestic delivery service; however, delivery timeframes can vary depending on the origin, destination and current conditions within the Australia Post network.

Delivery timeframes are estimates only and are not guaranteed unless specifically covered by an applicable Australia Post service guarantee.

3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping option selected and the delivery address.

From time to time, FTK Apparel may offer free shipping promotions or discounted shipping. Any applicable promotion will be clearly displayed on our website.

4. Tracking Your Order

All FTK Apparel orders shipped with Australia Post will be provided with tracking where the selected Australia Post service includes tracking.

Your tracking number will be sent to the email address provided at checkout once your order has been dispatched.

Please allow some time for the tracking information to become active after your parcel has been lodged with Australia Post.

You can use your Australia Post tracking number to monitor your parcel's progress and estimated delivery date.

5. Delivery Delays

Delivery times provided by FTK Apparel and Australia Post are estimates only.

Delays may occur due to circumstances including:

  • High parcel volumes

  • Public holidays

  • Severe weather

  • Natural disasters

  • Transport disruptions

  • Postal network delays

  • Incorrect or incomplete delivery information

  • Regional or remote delivery locations

  • Other circumstances outside FTK Apparel's reasonable control

If your parcel is delayed, please first check your Australia Post tracking information.

If you believe your parcel may be lost or significantly delayed, please contact FTK Apparel and we will assist you in making an enquiry with Australia Post where appropriate.

6. Lost or Missing Parcels

If your parcel has not arrived within a reasonable period, please contact us.

We may need to lodge an enquiry with Australia Post and may request additional information from you to assist with the investigation.

Please note that Australia Post has its own processes for investigating late and missing parcels. Australia Post currently advises customers to wait until 10 business days after the expected delivery date before making a late-item enquiry for most domestic parcels.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.

7. Damaged Parcels

If your order arrives damaged, please contact FTK Apparel as soon as possible.

Where possible, please provide:

  • Your order number

  • Photographs of the damaged packaging

  • Photographs of the damaged product

  • A description of the damage

We will assess the issue and, where appropriate, work with Australia Post to investigate the damage.

Your rights under the Australian Consumer Law remain unaffected.

8. Incorrect Delivery Address

Customers are responsible for ensuring that their delivery address is correct and complete at checkout.

If you notice that your address is incorrect, please contact FTK Apparel as soon as possible before your order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

If a parcel is returned to FTK Apparel because an incorrect or incomplete address was provided, additional postage may be required before the order can be resent.

9. Safe Drop / Authority to Leave

Australia Post may offer eligible parcels a safe-drop delivery option.

If you select or authorise a safe-drop option, please ensure that your nominated delivery location is secure.

FTK Apparel is not responsible for parcels that are lost or stolen after they have been delivered in accordance with the delivery option selected or authorised by the customer, subject always to your rights under the Australian Consumer Law.

10. Parcels Not Collected

If Australia Post attempts delivery and your parcel is taken to a Post Office, Parcel Locker or other collection location, it is the customer's responsibility to collect the parcel within the applicable collection period.

If the parcel is returned to FTK Apparel because it was not collected, additional shipping costs may apply if you would like the parcel resent.

11. International Shipping

FTK Apparel may offer international shipping to selected countries.

Where international shipping is available, shipping options and costs will be displayed at checkout.

International delivery times vary depending on the destination, shipping service, customs clearance and local postal services.

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • GST or other local taxes

  • Customs clearance charges

  • Other fees imposed by the destination country

FTK Apparel is not responsible for delays caused by customs authorities or international postal networks.

12. Pre-Orders

If an order contains a pre-order item, the order may not be dispatched until the pre-order item is available unless otherwise stated on the product page.

If an order contains both in-stock and pre-order items, FTK Apparel may ship the items together once all items are available.

Any specific pre-order shipping arrangements will be communicated on the relevant product page.

13. Australian Consumer Law

FTK Apparel operates in Australia and complies with the Australian Consumer Law (ACL).

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law.

Where a product does not meet a consumer guarantee under Australian law, you may be entitled to a repair, replacement or refund depending on the circumstances.

14. Contact FTK Apparel

If you have any questions regarding your order or shipping, please contact us through the FTK Apparel website.

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.

FTK Apparel
For The Kingdom.